Orders are processed Monday-Friday, excluding holidays. Orders placed after 3 PM CST begin processing the next business day. Once an order has shipped, we cannot cancel it in our system.
All orders are shipped within 24-48 hours of you placing the order using UPS. Typical delivery time frame is between 3 to 5 business days however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track your shipment every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Lost or Stolen Packages
We are not responsible for any packages that are: lost, stolen, tampered with, or misdirected by UPS. No refunds, replacements, or credits will be issued for lost/stolen packages. You will need to file a claim with UPS for orders that are lost or damaged during shipment.
Please submit any error messages or issues with our shipping tracker to firstname.lastname@example.org.