All prices are in USD.

Please allow 24–48 hours production time for your order to ship out.

Average shipping times are 7–10 business days, excluding holidays.

Tracking numbers will be updated 3–5 business days after your order has been shipped.

If you don’t have a tracking number after 5 business days, please email us at customer.support@hairjikoo.com.

We offer a 100% money-back guarantee if the product is defective or damaged.

You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase.

Please include your name and order number on the returned parcel.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Yes, you can cancel your order with no penalty as long as it has not shipped yet.

If the item has already been sent, please use our easy return system to receive a full refund.

If you have misspelled or auto-filled an incorrect address, please reply to your order confirmation email and confirm.

Once you double-check and find the address is incorrect, kindly notify us via email at customer.support@hairjikoo.com.

We can change the address within 24 hours of submission.

No refund will be given after 24 hours of incorrect address submission.

Shipping times vary based on your location.

The average shipping time is 5–7 business days.

Absolutely! Please email us at customer.support@hairjikoo.com and we will be happy to assist you.

We do receive many emails, so for a quicker response, please include your order number and clearly describe the issue.